Refund policy
Returns & Refund Policy
Last updated: April 10, 2026
Welcome to velions.store. Thank you for your purchase.
Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
Certain types of goods are exempt from being returned, including:
-
Perishable goods (food, flowers, etc.)
-
Intimate or sanitary goods
-
Hazardous materials, flammable liquids, or gases
Additional non-returnable items:
-
Gift cards
-
Downloadable software products
-
Some health and personal care items
Partial Refunds (if applicable)
Partial refunds may be granted in the following situations:
-
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
-
Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, velions.store will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you haven’t received your refund yet:
-
Check your bank account again
-
Contact your credit card company
-
Contact your bank
If you still have not received your refund, please contact us at:
📧 tiendano97@gmail.com
Sale Items
Only regular priced items may be refunded. Sale items are non-refundable, except in cases of defects or shipping errors.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item, contact us at:
📧 tiendano97@gmail.com
Then send your item to:
📍 18356 NW 68th Ave, Hialeah, FL, 33015, United States
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the returned item is received.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Return Shipping
To return your product, mail it to:
📍 18356 NW 68th Ave, Hialeah, FL, 33015, United States
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If a refund is issued, the cost of return shipping may be deducted from your refund.
Depending on your location, delivery times for exchanged products may vary.
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Contact
If you have any questions regarding returns or refunds, please contact: